Refund policy

Last updated: 28 August 2026

Returns and refunds
Pixelette is operated by Shasan Industrial Tech, Girgaon, Mumbai, Maharashtra 400004, India.

Change of mind
We do not accept returns or exchanges for change of mind, including unopened items. Because every kit generates a one-of-one pattern from your photo, kits cannot be resold once dispatched.

Order cancellations
You may cancel any order, including pre-orders, for a full refund at any time before it is dispatched. Email hello@pixelette.shop with your order number. Once dispatched, cancellation is not possible.

When we will replace or refund
We will replace the affected item free of charge, or issue a full refund including original shipping if you prefer, in these cases:
- Manufacturing defects in the canvas, diamonds, or tools
- Items damaged in transit
- Incorrect or missing items
- An activation code that does not work and cannot be reissued
- A parcel confirmed lost in transit by the courier

How to claim
Contact hello@pixelette.shop within 7 days of delivery with your order number and photographs of the packaging and the issue. We will respond within 2 business days.

You do not need to ship the kit back to us unless we specifically request it. If we do, we cover the return shipping cost.

Having already scanned your QR code or generated your pattern does not affect your eligibility under this policy.

Refunds
Approved refunds are issued to the original payment method within 10 business days of approval. Your bank may take additional time to post it. If more than 15 business days
have passed since we approved your refund and you have not received it, contact hello@pixelette.shop.

International orders
The same terms apply. Refunds are issued in the original currency; we are not responsible for exchange rate differences applied by your bank.

Contact
hello@pixelette.shop | +91-8591967891
Monday to Saturday, 10 am to 6 pm IST