Shipping policy
Last updated: 28 August 2026
Pixelette is operated by Shasan Industrial Tech, Girgaon, Mumbai, Maharashtra 400004, India (GSTIN: 27GUIPS5375A1ZA). We ship across India.
Pre-orders
Our kits are currently available for pre-order. Pre-order items are not in stock at the time of purchase and will be dispatched on or after 10 September 2026.
If the dispatch date changes, we will email every affected customer before the original date passes, and you may cancel for a full refund at that point if the new date does not suit you.
You may cancel any pre-order for a full refund at any time before it is dispatched. Email hello@pixelette.shop with your order number.
Order processing
In-stock orders are processed within 1 business day of payment confirmation. Business days are Monday to Saturday, excluding public holidays.
Orders placed after 4 pm IST, or on a Sunday or public holiday, are processed on the next business day.
You will receive a dispatch confirmation email with tracking details once your parcel leaves our facility.
Delivery timeframes
Delivery estimates begin from the date of dispatch, not the date of order.
| Destination | Estimated delivery |
|---|---|
| Mumbai and Maharashtra | 2–4 business days |
| Metro cities (Delhi, Bengaluru, Chennai, Kolkata, Hyderabad, Pune, Ahmedabad) | 3–5 business days |
| Rest of India | 5–8 business days |
| Remote and North-Eastern regions, Jammu & Kashmir, Andaman & Nicobar | 7–12 business days |
These are estimates provided by our courier partners and are not guaranteed. Delivery may take longer during festival periods, or because of weather, strikes, or regional restrictions outside our control.
Shipping charges
Shipping is free on all orders across India. The price shown at checkout is the final amount payable, with no additional handling or delivery charges.
The only charge we may add after checkout is a redelivery fee, described under "Delivery attempts and incorrect addresses" below.
Courier partners
We dispatch through Shiprocket. The courier assigned to your order is shown in your dispatch confirmation email.
Tracking your order
A tracking number is included in your dispatch confirmation email. Tracking information may take up to 24 hours after dispatch to become active on the courier's website.
If you have not received a dispatch confirmation within 3 business days of ordering an in-stock item, please contact us at hello@pixelette.shop.
Delivery attempts and incorrect addresses
Our courier partners will attempt delivery up to 3 times. If all attempts fail, the parcel is returned to us and we will contact you to arrange redelivery. A redelivery charge of ₹200 may apply.
Please check your shipping address carefully before completing your order. We cannot change a delivery address once a parcel has been dispatched. If an order is undeliverable because of an incorrect or incomplete address supplied at checkout, any redelivery cost is payable by you.
Damaged, lost, or missing parcels
Please inspect your parcel on arrival. If it arrives damaged, or if items are missing, contact us at hello@pixelette.shop within 7 days of delivery with photographs of the packaging and contents. We will replace the affected items free of charge.
If tracking shows no movement for 10 consecutive business days, or a parcel is marked delivered but you have not received it, contact us and we will open an investigation with the courier. Where a parcel is confirmed lost in transit, we will send a replacement or issue a full refund, at your choice.
Order cancellations
You may cancel an order for a full refund at any time before it is dispatched. Email hello@pixelette.shop with your order number. Once a parcel has been dispatched, cancellation is not possible and our Return & Refund Policy applies.
Contact
Shasan Industrial Tech (Pixelette) Girgaon, Mumbai, Maharashtra 400004, India GSTIN: 27GUIPS5375A1ZA
Email: hello@pixelette.shop Phone / WhatsApp: +91-8591967891 Support hours: Monday to Saturday, 10 am to 6 pm IST